Question 1

WHY HAVE I NOT RECEIVED MY PRODUCT YET?

Accepted Answer

Some products have longer expected delivery date. Please check the expected delivery date of the product you have ordered on the website. If the number of days is past due there might be some unforeseen conditions due to which your product cannot be shipped. We will send you an email or call you to inform about the such delays. Also, sometime shipping company takes longer than expected to deliver a package due to certain conditions. If you have received a tracking number and your product is not being delivered please inform us via email / whatsapp / call so that we can expedite the delivery.

Question 2

HOW DO I TRACK THE STATUS OF MY ORDER(S)?

Accepted Answer

You can login to your account to see the current status of recent orders or simply check your email ID inbox/spam which you used at the time of placing the order.

Question 3

WHAT IS THE DIFFERENCE BETWEEN SHIPPING AND DELIVERY?

Accepted Answer

Shipping means the product has been dispatched from our dispatch center. You will receive an email and sms with tracking number once it is shipped. Since, we ship our products with third party shipping company we do not have full control over delivery. Delivery means when the product is actually delivered to you at your doorstep.

Question 4

DO I HAVE TO PAY ANY SHIPPING OR DELIVERY CHARGES?

Accepted Answer

It depends on which product you are going for: 1. Cakes & Flowers: No shipping charges.  2. USA SHOP, UK SHOP, CANADA SHOP & AUSTRALIA SHOP : No Shipping Charges

Question 5

WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?

Accepted Answer

Please don�t accept an open or tampered package.

Question 6

I WANT TO SHIP SOMETHING ABROAD. CAN I DO THAT?

Accepted Answer

Yes we ship internationally to selected countries. Please select the correct shipping address at the time of checkout.

Question 7

CAN I PAY THROUGH CREDIT CARDS?

Accepted Answer

Yes we accept most of the Indian & International CREDIT CARDS.

Question 8

CAN I PAY THROUGH DEBIT CARDS?

Accepted Answer

Yes we accept all most of the DEBIT CARDS.

Question 9

DOES WE USE SSL ENCRYPTION?

Accepted Answer

Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers etc.

Question 10

IS MY CREDIT CARD, DEBIT CARD & OTHER DETAILS ARE SECURED?

Accepted Answer

Your Credit Card, Debit card / Credit card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

Question 11

CAN I PLACE ORDER THROUGH PHONE OR FAX?

Accepted Answer

Only online orders are accepted.

Question 12

All THE PRODUCTS ARE SHIPPED AS DISPLAYED?

Accepted Answer

Flowers & Cakes images shown are indicative. These are sourced from the best locations as per place of delivery and are delivered. Other Gifts shall be as per their descriptions mentioned with the image.

Question 13

How much time do you take to deliver after the payment has been made?

Accepted Answer

Courier Products: We shall deliver your gift within India in 2-3 working days of securing your payment and 3-7 working days for international delivery. Flowers & Cakes: As per delivery date mentioned by you.

Question 14

What is the mode of delivery?

Accepted Answer

Flowers and Cakes are hand delivered. Other Gifts sent through courier services.

Question 15

How do I know that my gift has been shipped?

Accepted Answer

Confirmation through e-mail shall be sent to you after your gift has been shipped. You may by logging into My Account.

Question 16

Can I send some message with the gift?

Accepted Answer

Yes, you can send your message with the gift. Just type in your message in GIFT MESSAGE box while making the payment online. Your message will be delivered along with the gift.

Question 17

Can I have the gift delivered on a particular date?

Accepted Answer

Yes. Flowers and Cakes can be delivered on a particular date. You simply need to select the desired delivery date while placing an order online. Other gifts sent through courier will be delivered as per their mentioned transit time, if order is received much in advance for courier gifts then we do ship them accordingly so they are delivered near or on the same particular day.

Question 18

How do I check the current status of my orders?

Accepted Answer

You can review the status and other information of all your orders. click on the My Account link in the top right of any page on our site. We also update the tracking details on web site which is also forwarded to your email ID. We also sms the details to our Indian costumers.

Question 19

My order is shown to be in ' Processing' state. What does it mean?

Accepted Answer

(a) Processing: This is the default status for your order and it comes as soon as order is placed. We are ready with the product and the order will be executed as per your specifications. (b) Shipped: Your order has been successfully shipped from our end (c) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints. (d) Pending : Your order is on hold.  (e) Update : Your order is updated.

Question 20

Will my order will be shipped in case i did not returned to your website after making the payment and order is not generated on your website.

Accepted Answer

In some cases after making payment at payment gateway due to technical reasons you are not returned to our website and order is not generated. In this case we request you to forward us the payment details along with product details, recipient name, delivery address and contact nos. We will process your order.

Question 21

What is ADD On?

Accepted Answer

Products shown below are 'Add-On' products and can be bought only if you buy at least one 'non Add-On' product with it from our Rakhi Section. If an Add-On product is ordered for separately then your order will be cancelled. If an Add-On product is ordered with FSW products then your order will be cancelled. Can be bought for delivery in India or any other country You can add any number of Add-Ons as you like This Add-On section is to save you from the cost of Shipping and Free items that are included with other products in the Rakhi Section.

Question 22

When sending email for order update.

Accepted Answer

Kindly provide order confirmation no for fast response.

Question 23

What are your refund policy.

Accepted Answer

Kindly visit our : Shipping & Returns page.

Question 24

Country of origin.

Accepted Answer

Normally all products are shipped from India through courier.

Question 25

Kindly confirm expiry dates of the products like Kaju Katli, Badam Barfi etc?

Accepted Answer

Kindly visit our Product Disclaimers page.

Question 26

Products like Flower & Cakes

Accepted Answer

Product like Flower & Cakes are purchased and delivered fresh.

Send Rakhi To Bacchus Marsh - Australia